Frequently Asked Questions

Who makes the merchandise in NTEU's Store?

All of our items are Union Made in the U.S.A. specifically for NTEU and its Members.

How do I become an NTEU Store customer?

Any customer may browse through The NTEU Store merchandise but will be unable to purchase without opening a personal account. To do this, click on Your Account at the upper right corner of this page or any other NTEU Store page. On the MEMBERS LOGIN BELOW line, click on (NEW MEMBERS SIGN UP HERE), fill in the requested Account and Contact, Billing, and Shipping Info, and click Create Account. Account log-on information is nontransferable and must not be shared.

How do I know that my order is being processed?

As soon as a purchase is made, the customer promptly receives a confirming email that provides an order number. At anytime thereafter, the purchaser may login and monitor the status of the purchase by its order number.

How long does it take to receive the ordered merchandise?

NTEU makes every effort to maintain an adequate inventory of every item displayed in the store. You are notified if an ordered item is on back order. We order directly from the manufacturer and try to secure delivery within 2-3 weeks.

How is ordered merchandise shipped?

We ship orders via United Parcel Service (UPS) Ground. Please allow 3 weeks for delivery. For more information on The NTEU Store shipping policy, click here.

Are there restrictions on the use of merchandise purchased from The NTEU Store?

The NTEU Store sells merchandise with the NTEU logo, and authorizes the use of such merchandise, solely for the purpose of promoting NTEU. The NTEU logo is a valuable asset, and no one is authorized to alter its appearance as originally displayed on merchandise shipped from the Store. Chapters who buy Store merchandise in bulk are expected to distribute the items free of charge as a means of encouraging and strengthening NTEU membership. Resale of Store merchandise is prohibited.